Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (UAE) We offer shipping across the United Arab Emirates. Standard delivery typically takes 2–3 business days. Express delivery options may be available at checkout.
International Shipping We ship to select international destinations. Delivery times vary by location, typically between 3–5 business days. International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Shipping Rates Shipping costs are calculated at checkout based on your location and chosen delivery method. Free shipping may be available on orders above a specified threshold — check our current promotions for details.
Domestic (UAE)
- Same Day Shipping — AED 30.00
- Free Same Day Shipping on orders of AED 1,000 or more
International Shipping (DHL Express) — AED 70.00 Available to: Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and United States.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Delays We are not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to assist.
Contact Us For any shipping-related questions, please reach out to us at zerati.ae@gmail.com