Refund policy
Returns & Refunds
We want you to be completely happy with your ZERATI strap. If you're not, you can request a return within 14 days of receiving your order.
Eligibility
To be eligible for a return, the strap must be unused, undamaged, and in its original packaging with all included parts. Proof of purchase is required. Sale items and gift cards cannot be returned.
Cost of Return
Returns are free for all countries. We cover the return shipping cost.
How to Start a Return
- Email us at zerati.ae@gmail.com with your order number and reason for return.
- We'll confirm your return and send you a prepaid return shipping label with instructions.
- Send the item to: Office 112, Hind Plaza Bldg 4B, Deira Gold Souk Extension, Dubai, UAE.
Items sent back without first requesting a return will not be accepted.
Damaged, Defective, or Wrong Item
Please check your order when it arrives. If your strap is damaged, defective, or not what you ordered, contact us as soon as possible and we'll replace or refund it at no cost to you.
Exchanges
Ordered the wrong model or colour? Contact us within the 14-day return window and we'll help you exchange it for the correct strap.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to show it on your statement.
If more than 15 business days have passed since your return was approved, please contact us at zerati.ae@gmail.com.